Holland America Line Lawsuit Cruise Ship Passenger Sues Over ADA Service Dog Access
In the case of Elizabeth Ann Arbelovsky v Holland America Line
, a cruise ship passenger who booked a cruise aboard Holland America Line's MS Eurodam for an Alaska to Canada cruise says her service dog traveling with her resulted in discriminatory treatment by the cruise ship and her dog was not properly accommodated aboard cruise ship Eurodam during the cruise.
The lawsuit specifically outlines federal regulations under the Americans with Disabilities Act (ADA) "42 U.S.C. § 12182, Title III of the Americans with Disabilities Act forbids a place of public accommodation to discriminate against someone because of their disability, and requires the place of public accommodation to accommodate the
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claims the passenger was discriminated against "Delaying their boarding so that they had to board after other passengers who had been behind them in line were on board." and "the cruise ship passenger required a specific room location on the ship due to the access her service dog needed in order to evacuate the ship safely in the event of an emergency, which was no longer available to them as a result of all other passenger having boarded.
Arbelovsky further alleges the cruise ship provided a "Service Dog Relief Area" for the dog to relieve itself during the cruise did not meet the standards she needed for her particular use of the service dog and Dousing the service animal relief area with a chemical that deterred the service animal from using the area for its intended purpose.
Further, the lawsuit states the "Service Dog Relief Area," where the service animal was to relieve itself, was at the stem, on a different level from plaintiffs stateroom, in a box in a compartment with a heavy metal door. It was not possible for plaintiff to take the service animal there herself, or to open the door to the compartment that contained the box." The plaintiff also alleged it was more, "than a day after the ship sailed, defendant agreed to move the box to the lanai outside plaintiffs stateroom.
Elizabeth Ann Arbelovsky states when booking the cruise aboard Holland America Line's MS Eurodam she told the employee "because her disability limits her ability to walk down steps but not up them, she would need a stateroom below the evacuation decks so that if necessary, she could walk up to the evacuation deck to exit the ship. Defendant agreed to give her and her husband a stateroom below decks."